Frequently asked questions.

Browse our upcoming trips, pick your adventure, and click 'Reserve your spot' to book. Each trip page has full details on dates, pricing, and inclusions. Spots are limited and first-come, first-served.

Accommodation, guided activities, select meals, airport transport (where listed), and 24/7 on-the-ground support. Flights, travel insurance, and personal expenses are not included. Each trip page has a full breakdown.

Your deposit is non-refundable, as it secures your spot and covers upfront costs. For the remainder of the trip price, refunds depend on how far ahead you cancel. Cancel more than 60 days before departure and you'll receive a full refund of the trip price, minus the deposit. Cancel 30 to 60 days before departure and you'll receive a refund of 75% of the trip price, minus the deposit. Cancel 14 to 29 days before departure and you'll receive a refund of 50% of the trip price, minus the deposit. Cancellations within 13 days of departure, or no-shows, are not eligible for a refund. Please send all cancellation notifications to [email protected].

We're happy to accommodate food allergies and dietary restrictions. Just let us know your needs in your guest portal before the trip starts, and we'll work with you to plan meals accordingly. You're also always welcome to cook your own meals if you'd prefer.

Every guest has full autonomy over how they spend their vacation. If you'd rather skip an activity and do your own thing, that's completely fine. We just ask for a few days' notice if you know there's something you'd like to sit out :)

Accommodation details are listed on each trip's booking page. Most trips offer a few options depending on your budget and preferences, including both shared and private rooms.

Not at all! We welcome travelers of all ages, and mixed-age groups tend to make for a better trip. Most of our trips are 21+, though we usually have a couple of 18+ options running as well.

After your deposit is paid, you'll get access to your guest portal, where you can pay your remaining balance, add optional activities to your itinerary, sign your paperwork, view your full itinerary, and connect with other travelers in your group. Splitting payment into two helps travelers budget more comfortably, and it lets us book the best accommodations and activities upfront.

We offer free airport transfers. After your deposit is paid, you'll find your full trip details in your guest portal, including the specific windows when free transfers are available. If your flight falls outside those times, we're happy to help you coordinate a ride at your own expense.

Yes! We use Stripe, which offers payment plans through Afterpay / Clearpay, Klarna, and Affirm. If those do not work for you, please reach out and we will figure something out together.

We cap trips at 8–16 people. Big enough to find your people, small enough that nobody gets lost in the crowd.